Quick start
This is a quick tutorial to integrate 123 Live Help to your web site, usually it takes only a few minutes.
Firstly you need to install 123 Live Help free demo version, which you can obtain from this page: http://www.123livehelp.com/download.html, choose one suits your OS, download and install it. Secondly, once you got the welcome page working smoothly locally, you can move forward to integrate the new 123livehelp chat client with your existing website.
Basically 123livehelp can integrate any kind of web server, whether apache, IIS or others. If the chat server ( of 123 Live Help) and web server are located on the same server, you have two options to do so. ( If not, please consult our engineer or the user manual for details. )
Before we proceed, please be aware that we're talking about the integration of the chat clients to your webpage, and 123 Live Help chat client is composed of three chat clients, they are respectively for admin, staff and customer.
Option A:
Use the html pages in the demo installation package as chat client entry.
Copy the "html" folder in the directory: "<123LiveHelp installed directory>/html/" to your web server path.
Then the "index.html" in this folder can be the entrance of your customer/staff/admin.
(Of course you can modify this page to suit your needs and style, at least don't forget to change password of admin and staffs. )
Option B:
Embed 123 Live Help chat clients' SWFs to your own webpages.
Two steps:
1) Copy client files
Copy the client components to your web server, including "client.swf", "client.xml" and "lang" folder, keep them in the same directory.
2) Embed flash html code (object tag) to webpage.
Take the chat client for customer for example, get the source code of the "client.html" by opening it with notepad or ultraedit, or dreamweaver, or simply view it in browswer and right click the page to view the source code and then copy it.
In the source code, find:
Copy the code from <OBJECT... to </OBJECT>, then embed it into any place of any webpage you need.
Configure the Staff and Admin Panels in the same way.
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