123 Live Help Server Software
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The First Free Live Help Chat Software With Video Function!

123 Live Help Server Software Features

Chatting

Live chat/ Real-time Text Chat

123 Live Help java server enables instant chat between customer and live supporter.

Web-based Client- flash chat client

123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff.

One to One Chat

(potential) Customers may chat directly with live supporter on one-to-one base.

Proactive Chat Invitation

Staff may monitor the webpage(s) and proactively invite visitors to offer help.

Visitors Waiting in Queue

Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.

Chat Transfer

A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer.

Canned Answers

Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers.

Auto-detect Customer Language

and display interface language.

Member or Guest

Visitors can choose to directly chat as guest, or register to keep his identity.

Multiple Chat Requests

One staff chatting with multiple people at once is supported.
Also, multiple staff members are supported.

Push URL

Push web pages to the visitor.

Custom UI

Customizable client interface, and a neat GUI as default skin.

Chat Log will be Sent to Email

The transcripts will be sent to customer's email when the conversation is done.

Ask a Question Instantly

Customer may fill in a question in the login panel to enter room with a question being prompted.

Integrate External Database

123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc.

Video Module (Only available in v3.2)

Staff and customers talk face to face.
Monitoring

Auto-detect User Details

Auto-detect extensive visitors information including IP address and country, display summary in staff window.

Backend Monitor

Admin has overall power to monitor all the live chat conversation.

Sound Notification

Sounds will be played on client login.
Managing

Department Management

Department or channel can be added or removed, with this feature, you can even serve multiple websites at the same time.

Account Management

Admin and staff management.

Search Transcripts, Fast and Handy

History are perfectly kept in 123 Live Help and can be searched by date range or even by keyword.

Remarks of Customers

Staff may write memo for any particular customer, and it will be kept for future reference and can be searched.
Misc

Staff Rating

With the rating system of 123 Live Help, clients may vote for staff members and the rating is shown in staff panel.( admin can view staff rating, too, which helps you better manage your online customer support team.)

Easy-to-use

User friendly interface.
Plus so much more!
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Family Software: 123 Flash Chat Server Software
Full-featured and powerful java chat server plus flash chat client. High load support.