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Live chat/ Real-time Text Chat
123 Live Help java server enables instant chat between customer and live supporter. |
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Web-based Client- flash chat client
123 Live Help flash client loads fast, and the advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! so the end users don't need to download any plug-in application to chat directly with staff. |
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One to One Chat
(potential) Customers may chat directly with live supporter on one-to-one base. |
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Proactive Chat Invitation
Staff may monitor the webpage(s) and proactively invite visitors to offer help. |
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Visitors Waiting in Queue
Visitors may be queued until a live supporter is available for chatting. And their names will be highlighted by different colors according to how long they've waited.
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Chat Transfer
A chat session may be transferred from one supporter to another, so mutliple online supporters can collaborate to help one customer. |
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Canned Answers
Frequently used responses can be predefined for quick use, so live supporters can help clients more efficiently and eliminate typing repetitive answers. |
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Auto-detect Customer Language
and display interface language. |
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Member or Guest
Visitors can choose to directly chat as guest, or register to keep his identity. |
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Multiple Chat Requests
One staff chatting with multiple people at once is supported.
Also, multiple staff members are supported. |
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Push URL
Push web pages to the visitor. |
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Custom UI
Customizable client interface, and a neat GUI as default skin. |
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Chat Log will be Sent to Email
The transcripts will be sent to customer's email when the conversation is done. |
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Ask a Question Instantly
Customer may fill in a question in the login panel to enter room with a question being prompted. |
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Integrate External Database
123 Live Help can be easily integrated with your existing portal or forum, like phpBB, PostNuke, php-Nuke, vBulletin, etc. |
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Video Module (Only available in v3.2)
Staff and customers talk face to face. |
