123 Live Help is a web-based live support software designed for website sales representatives or live support staff to engage in online one-to-one chat with website visitors.

It is implemented with Java server and Flash client.
- The Java server, powerful and compatible with popular OS, can be installed on your own server;
- The Flash based client is user-friendly, cross-platform, multilingual support without annoying java applet and any other plug-in.

123 Live Help is secure, fast, cost-effective and real-time one to one chat.

HOT! The newly launched video live support function offers your site a very human experience, the visitors can talk to the staff face to face.

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• Boost online revenues
  You will increase your online sales with higher conversion rates and larger order size.

• Shorten sales cycle
  By showing customers a live personnel is always just a click away, you can close sales faster.

• Increase customer satisfaction and confidence.
  Your customers experience shorter waiting time and get immediate answers to their questions.

• Increase staff productivity. Reduce service costs.
  Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
• Manage live support staff members efficiently.
  With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.

• Make web site live and interactive
  It can be used in both pre-sales and post-sales activities, for business of any size.

• Full solution: 123 Live Help consists of two parts, the server license and the hosted service. You can choose either part or both.

If you choose license only, then you can run it under your own domain and site, there’s no monthly fee involved.

If you choose hosted solution only, then you don’t need to worry about installation or maintenance, you don’ t need a server either.

• Java server, enables real-time communication for customer support.
• Flash client, fully customizable and brandable, animation can be added to be more attractive.
• Database integration: it can seamlessly integrate your website existing database with the live support software.
• Reasonable price for full features on customer support and online sales.
• Flexible: The server is cross-platform, the client is all-browser compatible.
• Multi-language support.
• Customization: The logo and the skin can be altered to match your site.