Benefits - 123 Live Help

• Boost online revenues
  You will increase your online sales with higher conversion rates and larger order size.
• Shorten sales cycle
  By showing customers a live personnel is always just a click away, you can close sales faster.
• Increase customer satisfaction and confidence.
  Your customers experience shorter waiting time and get immediate answers to their questions.
• Increase staff productivity. Reduce service costs.
  Live supporter can handle multiple-chats simultaneously, which saves cost. It also decreases your phone bill on customer support, especially if you are using an 800 number.
• Manage live support staff members efficiently.
  With the back-end monitor system, management can track marketing and sales, and monitor technical supporters of different departments/channels/websites.
• Make web site live and interactive

Advantages - 123 Live Help

• Two solutions: 123 Live Help server license and the hosted service, you can choose either part or both. If you choose license only, then you can run it under your own domain and site, there’s no monthly fee involved. If you choose hosted solution only, then you don’t need to worry about installation or maintenance, you don’t need a server either.
• Java server, powerful and compatible with popular OS, enables real-time communication for customer support.
• Flash client, user-friendly, cross-platform, multilingual support without any java applet or other plug-in.
• Database integration: it can seamlessly integrate your website existing database with the live support software.
• Reasonable price for full features on customer support and online sales.
• Flexible: The server is cross-platform, the client is all-browser compatible.
• Multi-language support.
• Customization: The logo and the skin can be altered to match your site.